bjbagi Privacy Policy

This Privacy Policy ("Policy") describes how bjbagi ("we," "us," "our") collects, uses, stores, and protects the personal data of users ("you," "your") who access or register on the bjbagi platform at bjbagi.com. This Policy applies to all users of the bjbagi sportsbook, live casino, slot games, Teen Patti Joker, and all other products and services offered under the bjbagi brand.

bjbagi operates under an international gaming license and is committed to handling all personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, and integrity and confidentiality. While Pakistan does not yet have a fully enacted comprehensive data protection statute at the time of this Policy's effective date, bjbagi voluntarily applies standards broadly aligned with international best practice.

By registering an account on bjbagi, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of the bjbagi platform and contact our support team to close your account.

bjbagi collects personal data from you in three primary ways: data you provide directly, data generated by your use of the platform, and data received from authorised third parties such as identity verification providers or payment processors.

We do not collect sensitive personal data such as biometric data, health records, or religious or political affiliations unless specifically required to do so by a valid regulatory order.

bjbagi uses your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your data are as follows:

• Account Registration & Management: To create, verify, maintain, and administer your bjbagi account, including processing your bjbagi login credentials securely.
• Identity & Age Verification (KYC): To confirm that you are aged 21 or above and to verify your identity in accordance with our licensing and AML obligations.
• Payment Processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK, and to maintain accurate financial records.
• Provision of Betting & Casino Services: To enable you to place bets on cricket, PSL, boxing, and other sports markets, and to play casino and slot games including Teen Patti Joker.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, match-fixing, bonus abuse, and unauthorised account access.
• Responsible Gaming: To monitor betting behaviour for signs of problem gambling and to enforce deposit limits, self-exclusions, and other responsible gaming controls at your request or where our obligations require it.
• Customer Support: To respond to your enquiries, complaints, and technical support requests in a timely and accurate manner.
• Legal & Regulatory Compliance: To fulfil our obligations under our international gaming license, including reporting to regulatory authorities where required.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, security, and user experience of the bjbagi platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have explicitly opted in to receive such communications. You may opt out at any time.

bjbagi processes your personal data under the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to perform our contract with you — including account management, payment processing, and delivery of betting and casino services.
• Legal Obligation: Processing required to comply with our obligations under our international gaming license, including KYC, AML, and regulatory reporting obligations.
• Legitimate Interests: Processing carried out in our legitimate interests (and not overriding your fundamental rights) — including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics for service improvement.
• Consent: Processing based on your freely given, specific, and informed consent — including sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bjbagi does not sell, rent, or trade your personal data to any third party. We share data only in the following limited and controlled circumstances:

• Payment Processors: Your financial data is shared with PKR payment providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK) solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for their own data handling practices.
• Identity Verification Providers: CNIC and passport data submitted during KYC is shared with our accredited third-party identity verification partner solely for the purpose of confirming your identity and age.
• Game Suppliers: Your account identifier and game session data may be shared with our licensed third-party game suppliers (e.g. live casino and slot providers) to the minimum extent necessary to deliver the game experience. No additional personal data is shared beyond what is operationally required.
• Regulatory Authorities: We may be required to share your data with gaming regulators, financial intelligence units, or law enforcement agencies in response to valid legal orders or as required under our licensing obligations. We will notify you of such disclosures where we are legally permitted to do so.
• Professional Advisers: In limited circumstances, your data may be shared with our legal, compliance, or audit advisers under strict confidentiality obligations.

All third parties with whom bjbagi shares personal data are required to handle that data securely, use it only for the specific purpose for which it was shared, and maintain appropriate technical and organisational safeguards.

bjbagi retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and thereafter for as long as required to comply with our legal, regulatory, and contractual obligations.

• Active Account Data: Retained for the full duration of your registered account on bjbagi and for a minimum of five (5) years after account closure, in accordance with standard AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by our licensing authority.
• Transactional Records: Bet history, payment records, and PKR balance history are retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Customer support interactions are retained for a minimum of three (3) years from the date of the most recent communication in that case.
• Marketing Data: Retained until you withdraw consent or request erasure, whichever is earlier.
• Technical / Log Data: Server logs and IP records are retained for a maximum of twelve (12) months, unless retained for a longer period as part of a fraud or security investigation.

When retention periods expire, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

bjbagi implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the bjbagi platform.
• AES-256 encryption at rest for all sensitive account and KYC data stored on our servers.
• Role-based access controls ensuring that only authorised personnel can access personal data, limited to what is strictly necessary for their function.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent third-party security specialists.
• A documented data breach response procedure — in the event of a breach that is likely to result in a high risk to your rights, bjbagi will notify you without undue delay.

bjbagi uses cookies and similar technologies (such as local storage and session tokens) to ensure the platform functions correctly, to maintain your logged-in session, and to gather anonymised analytics that help us improve the platform for Pakistani users. We do not use third-party advertising or behavioural tracking cookies.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the bjbagi platform, including completing the bjbagi login process. Disabling analytics or functional cookies will not affect your ability to place bets or play games.

bjbagi respects your rights in relation to your personal data. You may exercise any of the following rights at any time by contacting our support team with a written request, including sufficient information to verify your identity:

• Right of Access: Request a copy of all personal data bjbagi holds about you, along with information about how it is used and where it is shared.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: Request deletion of your personal data where we no longer have a lawful basis for retaining it. Please note that this right is subject to overriding legal obligations — for example, AML record-keeping requirements mean that certain transactional data cannot be deleted for a minimum of five years.
• Right to Restriction: Request that we restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: Request that we provide you with a structured, machine-readable copy of the personal data you provided to us, where technically feasible.
• Right to Withdraw Consent: Withdraw consent for any processing activity based on consent (such as marketing communications) at any time without affecting prior lawful processing.
• Right to Object: Object to processing carried out on the basis of our legitimate interests, including for responsible gaming monitoring or aggregate analytics.

bjbagi will respond to all data rights requests within thirty (30) calendar days of receipt of a verified request. Where a request is complex or numerous, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.

As part of our standard KYC process, every bjbagi user must submit government-issued identity documentation confirming their date of birth prior to placing any real-money bets or processing any withdrawals. This requirement applies to all accounts without exception, regardless of the amount deposited or wagered.

Parents and guardians in Pakistan are encouraged to make use of parental control software and internet filtering tools to prevent underage individuals from accessing online gambling platforms. If you believe a minor has registered on bjbagi using falsified details, please contact our support team immediately at [email protected].

bjbagi operates under an international gaming license, and certain data processing activities — including our server infrastructure, identity verification systems, and game delivery platforms — may involve the transfer of personal data to countries outside Pakistan. Where such transfers occur, bjbagi takes reasonable steps to ensure that your data is afforded a standard of protection broadly equivalent to that described in this Policy.

These steps may include, where applicable, ensuring that receiving parties are subject to binding contractual obligations regarding data security and confidentiality, and limiting the scope of data transferred to the minimum necessary for the specific processing purpose.

bjbagi reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our platform's functionality. Where changes are material, we will notify you by email or via an in-platform notification at least seven (7) calendar days before the updated Policy takes effect. Non-material changes may take effect immediately upon publication on this page.

The effective date displayed at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically. Your continued use of the bjbagi platform following publication of an updated Policy constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how bjbagi has handled your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 9:00 AM – 12:00 AM PKT, daily
• Language: English
• Response Time: Within 30 days for data rights requests; within 5 business days for general privacy enquiries

Please include your full name, registered email address, and a clear description of your request or concern in any communication. bjbagi will acknowledge all privacy-related requests promptly and will not charge any fee for the reasonable exercise of your data rights.

If you are not satisfied with bjbagi's response to a privacy complaint, you may escalate your concern to the relevant gaming regulatory authority under whose license bjbagi operates, details of which are available on the About Us page.